JPMorgan Fund Servicing 

India, Maharashtra, Mumbai 

798246433

Associate/ 601

BAU Management

• The incumbent shall be responsible for managing the workflow through the life cycle of Corporate Action & Income products
• Responsible for processing & validation of Income & Mandatory Corporate actions. Investigating and closing all the income exceptions generated through exception management system per schedule
• Operational management and control of the daily workflow within the Asset Services team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break & event management as well as all key metrics are produced as required
• Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads
• Ensure all team members adhere to global escalation policies, maintain up to date awareness of RED policies and procedures, attest to operational procedures at required intervals and actively comply with ethics and behavior standards
• People Management - Provide direction and leadership to the team. Provide effective communications to the dept, ensuring staff are aware of strategic and regulatory changes in the organization
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
• Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames.
• Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans.

Further Function Specific Requirements

Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.

• Ensure all errors and incidents are written up in a timely manner in keeping with internal policy
• Organize morning risk review meeting and oversight intraday and end of day key sign off points
• Event management - "hand hold" large, complex, corporate actions and Income enquiries
• Ensure all client queries dealt with within required SLAs
• Ensure all event files are present, correct and complete
• Spot check calls, sign offs and files for quality control
• Work with Product Development, Settlements, FX and Risk
• Provide AVP cover

Required Qualifications

B Com/CA/MBA with 7 -9 years of experience in asset servicing or investment domain. Preferred experience in managing teams.

Core Skills and Competencies:

• Operation's Team Management in a daily environment is critical
• Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support
• Asset Servicing, Risk & Control and Custody experience
• Strong People Management skills, ability to Lead and Motivate Managers
• Strong ability to learn ongoing stream of new markets, products and processes
• Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines
• Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record
• Confident communicator in all mediums to both internal and external clients
• Strategic thinker, able to review and implement process improvements
• Drive, Energy and Enthusiasm
• Display high levels of integrity; operate on the basis of open and honest interaction