Snowflake PRACTICE MANAGER 

India, Maharashtra, Mumbai 

798106806

Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets

Own the services delivery roadmap (proposals, closing services opportunities and delivery)

Develop scope and associated SOWs for customer services engagements

Own, manage and communicate the operational relationship with assigned clients

Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives

Lead internal and client meetings with thorough documentation and rigorous follow-up

Manage client and project documentation, communications, meetings and required meeting follow-ups

Track metrics around infrastructure performance and service requests

Continually seek to improve

Prepare and present service reports to clients

Create, implement and track relationship roadmaps

Drive alignment with executive sponsors and/or customer stakeholders

Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery

Serve as the initial point of escalation for customer and project team

Own project outcomes and manage project financials (revenue forecasting and expense management)

Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)

Help create and execute on the overall vision for service delivery and client satisfaction

Determine areas for process improvements within both the client and Snowflake

Work with key stakeholders to implement and document

8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

Unique opportunity to work on a truly disruptive software product

Get unique, hands-on experience with cutting-edge data warehouse technology

Develop, lead and execute an industry-changing initiative

Learn from the best! Join a dedicated, experienced team of professionals