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JPMorgan Business Manager Executive Director 
United States, New York, New York 


As a Chief of Staff Business Manager in the Employee Experience Digital Channels team, you will play a pivotal role in driving the success. Your primary focus will be twofold: developing and implementing core operating models for the Employee Experience Digital Channels team (including OKRs, business reviews, cost-benefit analysis, etc.), and managing their financials. This position requires regular interaction with stakeholders, Vendor Management, Control, Communications and HR.

Job responsibilities

  • Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the Employee Experience Digital Channels Product organization
  • Collaborate with the Experience leadership team to establish and continuously improve the team's operating model, including mandate, priorities, OKRs, business reviews, cost-benefit analysis, roles & responsibilities, governance, and processes
  • Ensure efficient adherence to operating models
  • Analyze business data and prepare periodic and ad hoc performance reports/presentations for the Head of Employee Experience
  • Lead preparation of QBR, MBR and other reporting needs of Head of Employee Experience - in consultation with the wider leadership team
  • Assist with other stakeholder and senior management presentations or requests for information
  • Support financial and headcount resource management through budgeting, expense management, and hiring in partnership with finance
  • Coordinate key leadership meetings and offsite events, including attendee lists, agenda setting, advance distribution of discussion documents, minute taking, and follow-up on actions
  • Collaborate with other team Business Managers and the Portfolio Governance team to continually enhance the way Finance and Business Management (F&BM) operates

Require Skills and Capabilities

  • Minimum of 8+ years of experience in business management, finance, operations, or project management
  • Ability to communicate, both verbally and written, with the ability to listen, question, and articulate complex issues concisely.
  • Expert Knowledge of PowerPoint and Excel
  • Familiarity with Data Analysis and Visualization tools (Alteryx, Tableau, Qlikview)
  • Strong time management and organizational skills with attention to detail and accuracy
  • High energy, driven, entrepreneurial mindset, with the ability to work well independently and virtually, ensuring follow-through
  • Senior-level interpersonal and communication skills such as influence management, negotiation, presentation, and analytical/problem solving.
  • Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
  • Ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes without formal authority
  • Structured thinker and effective communicator with excellent written communication skills who is able to flex between strategic and tactical items for varying audiences.
  • Ability to challenge existing engagement/interactions models across the organization driving improvements in a collaborative environment.

Preferred qualifications, capabilities, and skills

  • Financial management experience
  • Knowledge of Business Banking financials, products and processes
  • Expertise in defining business and use cases, building out multi-year roadmaps, and driving disciplined execution