Your Impact in Role:- Review different identity documents meticulously to ensure compliance with Uber guidelines.
- Proactively consolidate and provide insights to the business to help in preventing future fraud and compliance risks.
- Look for opportunities to improve the way our Identity and Verification teams handle critical issues to achieve customer experience, risk mitigation, quality, consistency, and efficiency.
- Help in improving processes and never shy away if you have to build a new process. We always optimize for a better customer experience.
The Experience You’ll Bring:- Work experience in high energy, high pressure, productive environment.
- Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences.
- Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way.
- Investigative and truth-seeking mentality, adopting a curious and analytical mindset to find facts and a full understanding of the situation.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .