Nokia Change Management Engineer 

India 

795577448

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Knowledge of Telecom with basic understanding of all latest Domains/technologies

1. Knowledge on ITSM/NSM tools
2. Basic Knowledge of ITIL Standards
3. Processing of all Changes raised from Domain maintaining the defined Lead time
4. Creating Changes for 3rd Party/RF shut down & TPG changes impacting Optus
5. Extended support for Fast Track Change/Emergency Change
6. Rescheduling Changes due to Embargo & Preparing reports based on business/management requirement
7. Responding/Actioning customer/IM OCC/Intra/vendor team queries (Dropbox, MS Teams/Skype/IVR)
8. Ensure Telephone/IVR availability throughout the shift
9. Drop box monitoring, actioning and ensure the right team is informed of any important mails.
   

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.
Good Communication and interpersonal Skills

• 4- 6 Years experience in change management domain
• Process Orientation.
• Time Management

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark