Amazon Infrastructure Support Engineer IREO 

Australia, New South Wales, Sydney 

795449816

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.Key job responsibilities
- Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languagesA day in the life
• Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 1+ years of technical support experience
- Experience scripting in modern program languages
- 1+ Year Linux\Windows systems administration experience.

- Experience in technical support
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development