Cisco Technical Consulting Engineer 

United States, North Carolina, Cary 

794549877

What You’ll Do

Main Responsibilities:

Diagnose and fix known technical problems for the given tools/products supported for the region or accounts.

Be the main point of contact for all assigned Accounts/Products/Tools.

They must be flexible, able to work on other platforms outside their area of expertise, and open to learning new technologies.

Escalate issues as per the Service Level Agreement.

Extend technical support on software for internal and external clients.

Handle resolution paths’ knowledge base and known issues.

Offer proactive communication to clients, account managers, and project managers.

Supervise the Technical Support forum and website.

Who You Are

BS/BE Tech degree or equivalent + 8 years of related experience in the IT industry.

Good technical foundation in networking.

Understanding how devices work (CPU, memory, interrupts).

Excellent communication skills (in English).

Good Interpersonal Skills – Written & Oral.

Previous programming, preferably in C or Python, as well as debugging experience, will be valued.