NICE Sales Account Manager 

United Kingdom, England, London 

794409339

The Account Manager is responsible for upselling & cross-selling to the existing client base. The Account Manager’s involvement with the clients will be to encompass the lifecycle of the relationship.

Responsibilities:

• Ensure revenue growth of assigned accounts.
• Achieve bookings quota through add-on sales to current customers.
• This position will require travel of up to 30% of the time between customer meetings, quarterly business reviews, industry events, and sales kick-off.
• Identify upsell and cross-sell opportunities within the customer base.
• Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.
• Consult with the client regarding their contact centre business, identifying areas in which they can use their existing NICE products more effectively in coordination with best practices in the contact centre industry.
• Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE should develop to counter.
• Maintain a working knowledge of all other NICE products/services, competitive product lines, differentiators and industry trends through self-education and NICE resources.
• Develop and present customised presentations to assigned clients that both quantify and qualify product/service usage, realised benefits, achievements, opportunities, and next steps.
• Work directly with NICE product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.

Have you got what it takes?

• 3+ years applicable experience in the account management function in contact centre.
• Working technical knowledge of contact centre.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Demonstrated experience working independently.
• Competency negotiating and upselling products and services offerings.
• Demonstrated sales proficiency, primarily to an installed base of customers.

Reporting into:Director, Sales.

Individual contributor.