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What will you do?
Assist Red Hat Academy’s global program owner in developing and tracking project plans, milestones, and deliverables.
Develop opportunities to expand the Red Hat Academy Program
Ongoing performance improvements to ensure better quality, increased efficiencies and improved user experience
Define processes and metrics to drive and measure consumption and quality of the Red Hat Academy program
Plan, schedule, monitor, and report on activities related to each project
Coordination of cross-functional teams (through meetings and progress measurement activity) which bring distinct, specific projects to completion both on time and within budget
Define and implement guidelines and processes to prevent abuse of program benefits
Develop and maintain collateral to support the Red Hat Academy Program
Define, develop, generate, maintain and report metrics that measure the success of the Red Hat Academy Program both qualitatively and quantitatively.
Ensure adherence to legally binding requirements
Coordinate project team meetings to ensure alignment on objectives.
Resolve routine project issues and escalate complex matters to senior team members.
Communicate project updates to cross-functional teams.
Maintain and organize project documentation for reporting purposes.
Support the creation of project metrics and dashboards with guidance from senior team members.
What will you bring?
Bachelor's degree in business administration, marketing, or communications with demonstrated technical expertise
Experience as a program or project Manager in an IT academy program offered by a software or technology vendors is highly desired
PMP or other industry recognized certification is high desired
Excellent written and verbal communication skills, interpersonal skills, presentation skills, leadership skills, analytical abilities, and business judgment
Ability to work globally outside normal business hours
5+ years experience as a project coordinator for IT training based projects, management of IT academy program projects is highly desired
Ability to coordinate necessary internal and external groups to create business plans
Comfort working in a collaborative environment, and as a team player is a must.
Excellent analytical, problem solving, and creative thinking skills
Takes ownership of issue / problem resolution by ensuring systematic and timely risk / issue tracking, appropriate escalations/follow up and regular status reporting
Experience establishing and contributing to process improvements
Detail oriented and able to work in a fast-paced environment
Ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly.
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