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Key job responsibilitiesThe ideal candidate for this role:
• Understands current and future business needs by working closely with stakeholders.
• Supports the long-term strategy to implement self-service solutions and focus on insights research while understanding and having experience working with Customer service/Operation teams.
• Has deep domain/process expertise across operational metrics. Someone who can understand individual metrics and how they are all connected.
• Proactively identifies problems with significant business impact; facilitates analysis to identify problems and opportunities to deliver insights and recommendations to help shape strategy across team and measurement initiatives.
• Works with the data engineering team to build the business requirements to evolve the insights and analysis about the SP experience.
- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business analyst, data analyst or similar role experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
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