EY Resource Manager - Assurance Senior Associate 

Canada, Ontario, Toronto 

793092639

The EM Senior provides functional support to the Sub-Service Line (SSL) EM Lead. This role will provide coverage and support to our
Toronto FSO Audit Group.

The Experience Management (EM) Senior is a member of the Assurance Canada Experience Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Senior associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilities

As an EM Senior, you will be responsible for the deployment; development; and capacity management of the client-serving professionals of your local group. You will support the Experience Management strategy to effectively deploy Assurance client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, senior leadership, and the EM Lead to support the client serving professionals.

• Responsible for staffing of all senior level resources as well as assisting with staff level resourcing, maintaining Retain with client bookings and resource projections
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Produce weekly communications including general forecasting, availability and capacity management reporting as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Audit Retain regularly for accuracy
• Build strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
• Assist with annual planning process - incl. data input to planning tool as directed by EM team leaders
• Communicate regularly with EM and practice managers on status of staffing requirements and issues
• Identify over/under utilized individuals and bring to attention of EMs as required.
• Identify conflicts and resolve or escalate
• Support SSL EM Lead in addressing complex scheduling assignments.
• Confirm resource independence prior to client bookings where applicable
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Communicate regularly with Experience Management team on the status of staffing requirements
• Demonstrate effective teaming with Assurance and cross service line EM team(s) by proactively/creatively responding to requests.
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Assurance Talent Team (i.e. HR) on Performance Management initiatives
• Work with peers across the Canadian Assurance EM team to share resources and leading practices
• Involved in ad hoc projects as required

Skills and attributes for success

• Strong analytical skills, with meticulous attention to detail
• Very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Outstanding teamwork and interpersonal skills

To qualify for the role you must have

• 1-3 years of relevant work experience
• Advanced Microsoft Excel skills
• Bachelor's degree, or equivalent work experience

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you