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Apple Apple Support - Executive Relations Senior Area Manager Greater China, Shanghai 792829136
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- Bachelor’s degree or equivalent experience required.
- Fluency in both spoken and written Mandarin and English is essential.
- 8+ years of experience in customer experience, executive relations, or a similar high-impact role.
- 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams.
- Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale.
- Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stakeholders.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business priorities.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Thrives in fast-paced, high-pressure environments while demonstrating professionalism, empathy, and sound judgment.
- Willingness and flexibility to support crisis situations or high-profile escalations outside of standard working hours as needed.
- Experience engaging with government agencies in Greater China, with strong understanding of local regulatory environments and consumer law.
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