JPMorgan ALTS - Lead SRE 

United States, New Jersey, Jersey City 

79258521

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and develop a team of SREs, fostering a culture of collaboration and continuous improvement
• Set clear goals and expectations for the team, ensuring alignment with business objectives.
• Facilitate regular team meetings and one-on-one sessions to support individual growth and team cohesion

Execution and Delivery:

• Oversee the delivery of major themes of work, ensuring high-quality execution and timely completion
• Guide the team in estimating delivery timelines and managing workloads effectively
• Provide expert guidance in debugging and systems design, encouraging innovative solutions and trade-off analysis

Risk Management:

• Assess cross-impact of team deliverables and ensure proactive communication of potential risks
• Support the team in identifying technical limitations and suggesting remediation strategies

Strategic Vision and Forward Thinking:

• Develop and implement strategic plans for building robust systems with strong contracts, anticipating future changes
• Encourage the team to propose alternative requirements and solutions that better meet organizational needs
• Set and prioritize the strategic book of work for the team in line to support goals of the business

Communication and Stakeholder Engagement:

• Communicate effectively with stakeholders, providing updates on progress and raising risks that will impact delivery
• Ensure the team is aligned with the business vision and understands the importance of their contributions to the product

Qualifications:

• Experience directly leading or functioning as a lead of technical teams, with a focus on SRE, DevOps, or infrastructure engineering
• Proficiency in programming languages (Python preferred) and distributed systems (Kubernetes, Kafka, Cassandra, etc.)
• Experience with setting up and using SLOs to track system health and performance
• Excellent problem-solving skills and creativity in debugging complex issues
• Deep understanding of cloud fundamentals and infrastructure management
• Exceptional communication skills, with the ability to articulate technical problems and solutions to diverse audiences

• A strategic mindset with a keen interest in automation and learning
• Having a thorough understanding of the full stack of the system

Our system has been working properly for the past few days in our UAT environment. We deployed a new version of core infrastructure that was tested in dev, we found it to be working & then approved it for UAT release. Suddenly, one of our services is not starting & our product or QA team cannot test changes in this environment. We receive a ping/bug report that provides high level information about what is happening, what the user would like to happen & perhaps information about what they expect to happen. We ask you to take a look at the issue.. Resolving this involves:

• Asking & communicating with the user to fully understand what the issue is
• Understanding where in the stack to begin debugging
• Constantly questioning your assumptions about the way the system should work
• Being able to ask the right questions to your peers & team to triage an issue
• Providing updates to stakeholders that are counting on you to identify or fix the problem
• Using your technical skill set to identify/reproduce the issue
• Communicating what you have found to the team so that we can best resolve the issue