NICE Customer Service Engineer L1 TSE 

Philippines, Manila 

7919198

How will you make an impact?

• Empower Client Success: Partner strategically with clients to maximize NICE solutions, ensuring alignment with their business objectives.
• Deliver Exceptional Service: Provide comprehensive technical and customer service, proactively addressing concerns, resolving issues efficiently, and delivering effective solutions.
• Foster Client Loyalty: Build strong, trusted relationships by engaging in regular communication and offering proactive support.
• Seamless Collaboration: Partner effectively across internal teams to ensure all client needs are addressed promptly and efficiently.
• Technical Proficiency: Develop in-depth knowledge of NICE products and related technologies, providing expert support to clients.

Have you got what it takes?

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 5 years of software customer service experience, with a strong understanding of contact center technologies
• Experience working with SIP messages, analyzing network logs (e.g., developer tools), and troubleshooting APIs
• Familiarity with ACD and IVR systems
• Basic understanding of SQL for querying and troubleshooting
• Working knowledge of AWS concepts; practical experience or certification is a plus
• Strong communication, analytical, and problem-solving skills in a customer-facing role

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

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