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Amazon Quality Specialist - Spanish 
India, Telangana, Hyderabad 
791053601

12.06.2024
DESCRIPTION

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for address, geocode and static route management in Last Mile with multiple Transportation services along with other operational issues and activities related to Transportation process and optimization.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
Primary responsibilities include troubleshooting, diagnosing and fixing static route issues, developing monitoring solutions, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, enhancing our current tools, automation of support processes and documentation of our systems.
Major Responsibilities: - Fluency in Spanish. Required B2.2 proficiency. - Do root-cause analyses (when needed) within the space subject to availability of data
Hyderabad, TS, IND

BASIC QUALIFICATIONS

• Bachelor’s degree, Fluency in Spanish. Required B2.2 proficiency
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information (Spanish to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a very dynamic environment


PREFERRED QUALIFICATIONS

• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help
ensure efficiency and effectiveness of programs.
• Do root-cause analyses (when needed) within the space subject to availability of data Logistics