Boston Scientific Customer Billing II 

United States, Texas, Houston 

790487132

About the role:

As the Patient Benefits Specialist your responsibilities include providing patients with benefit and cost estimation of services as ordered by their provider. This position requires both Insurance Research and Patient Customer Service that will provide patients with accurate information regarding their insurance benefits, financial assistance availability and estimation of patient cost while providing excellent customer service and positive patient experience.

Your responsibilities will include:

• Responsible for identification of copay and deductibles, communicating patient financial responsibility to patient prior to date of service, and collection of such patient responsibility prior to service.
• Obtains insurance verification and benefits using an automated verification tool, insurance carrier websites, or by phone.
• Prepares an estimate for scheduled service and notifies the patient/guarantor of any applicable out of pocket and requests payment if applicable.
• Accurately documents all information in the appropriate fields and or/account notes.
• Organizes, prioritizes, and reviews daily work activity to ensure completion of assigned workload.
• Courteously answers telephone and/or emails and answers all questions in a timely manner.
• Maintains a positive working relationship with patients/guarantors, insurance companies, clinical personnel, co-workers, and management to promote teamwork and cooperation.
• Outbound/Inbound phone calls with patients to verify shipping address.
• Release orders for shipment once all prerequisites are met.
• Add all special request notes to patient orders.
• Send study cancellation notifications.
• Other duties as assigned.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Outstanding Phone communication skills.
• Participates in educational activities and attends regular staff and department meetings.
• Consistently work in a positive and cooperative manner with fellow team members and management.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Document activities appropriately in process notes.
• Possess a strong work ethic and a commitment to improving patients’ lives.
• Complies with all company and department policies and procedures.
• Enjoys problem-solving in a dynamic, fast paced, team based and rapidly changing environment.

Required qualifications:

• High school diploma or equivalent.
• 3 years of experience in providing healthcare insurance verification and quoting.
• Knowledge of insurance principles and regulations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office and other relevant software programs.
  

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.