Amazon Principal Customer Solutions Manager Global 

United States, New York, New York 

790073764

About AWS
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Key job responsibilities
Enablement: You build and drive programs to achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other.
A day in the life
Working backwards from the customer,
• You will define opportunities, anticipate business and technical risks, and drive clarity that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and other.
• You will influence business and technical executive-team leaders at customer and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• You manage business and technology program initiatives across the full lifecycle, navigating risks, roadblocks, constraints and trade-offs and delivering migration acceleration strategies effectively
• You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS.
Guided by Facts and Data – We rely on fact-based results and data, contextualized through our expertise to inform functional priorities, and influence AWS services and industry solution opportunities.

• 15+ years of experience driving technology initiatives, including 7+ years of customer-facing experience delivering technology transformation programs in large enterprise organizations with complex stakeholder landscapes and decision-making processes
• Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
• Experience in Cloud services, either in a consulting and advisory role or in a Cloud Program/ Cloud COE leadership role
• Knowledge and experience of Agile delivery (e.g. Scrum and SAFe) and of PMP/Prince2/PgMP. Certification across PM/Program Management and Agile bodies is preferred.
• Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
• Bachelor's degree or equivalent experience.

* Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills
* Effective communication skills (active-listening, verbal, written, and presentation) including risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
* AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s) with experience delivering AWS and/or other cloud services to realize business strategy
* Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
* Whilst experience working in FSI or another regulated industry is of interest, we value experience in technology change consulting and project & program delivery from enterprise organizations in all industries
* AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s)