JPMorgan Technology Support Specialist 

United States, California 

789418613

Job Responsibilities

• Monitor payment and healthcare transactions to ensure accuracy and compliance with established standards.
• Serve as an escalation point for Customer Service issues, providing timely and effective resolution.
• Adhere to Operations Level Agreements (OLA) and Service Level Agreements (SLA) to maintain service quality and performance.
• Utilize AWS solutions, including S3, SQS, Kinesis, DynamoDB, and EC2’s, to support and enhance system functionality.
• Ability to document issues, procedures, and root cause analysis to support continuous improvement and knowledge sharing.
• Participate in mandatory rotating on-call availability to ensure continuous support and service delivery.

Required Qualifications, Capabilities, and Skills

• Up to 6 months of experience in problem-solving and delivering support to help resolve issues in real-time, including hardware, software, and network support.
• Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
• Proficient in SQL Server, with the ability to conduct data analysis and reporting.
• Demonstrated ability to perform effectively under pressure, maintaining composure and delivering results in high-stress environment.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems.
• Experience with Electronic Data Interchange (EDI) processes and systems.
• Knowledge of healthcare billing and management applications is a plus.
• Proven experience in effectively communicating with customers through phone and email to resolve issues and provide exceptional support.
• Bachelor's degree in Computer Science or equivalent experience, demonstrating a strong foundation in technical and analytical skills.