Amazon Hardware Support Engineer Field Engineering 

United States, Texas, Austin 

788226683

Hardware Support EngineerThis position will be based out of Omaha, Nebraska or surrounding areaKey job responsibilities
- Front line resolution of RME technical inquiries and escalations; the topics of these inquiries and escalations may include but are not limited to: Hardware Failures, Degraded Hardware Performance and Safety Critical Issues.
- Provide On-Site Support to building deployments (recover disabled drives, ensure HW functionality, coordinate and deliver RME Trainer Training, ensure spares & tools are in place, facilitate EAM uploads and set-up etc.).- Proactively monitor system performance and react to field issues using pre-defined troubleshooting methods to address concerns associated with hardware and floor health and escalate to RME and HSE Leadership when necessary.
- Present site hardware status at daily HSE Stand-Up Meetings using established performance dashboards.
- Collect, analyze, and report field failure data and quality trends to field quality and other reachback support engineers.- Conduct ARU field training and certification classes for RME.
- Conduct field tests and collect field data in support of AR initiatives and projects.

- Masters degree in Engineering and/or MBA
- 1-2 years of experience designing and/or supporting robotics systems
- Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies