Cyberark Enterprise Customer Success Manager M/W/D 

Germany 

787744634

Responsibilities

• Establish a trusted adviser relationship with your customers and drive key relationships
• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
• Work closely with the customer to create, define and review success criteria
• Conduct Quarterly business reviews to ensure successful outcomes are being  achieved from CyberArk solutions
• Monitor customer support tickets to ensure SLAs are met
• Track product adoption to ensure high retention rates
• Define success plan for at-risk customers and execute in collaboration with functional team
• Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
• Ability to manage complex customer relationships that may extend across multiple products and regions

• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
• Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk.
• Experience working with large enterprise customers (Executive level, CXO)
• Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
• Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
• Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases.
• Scripting, development, DevOps highly desirable.
• Cloud technologies such as AWS, Azure, GCP a plus
• Installing and support enterprise software on Windows and UNIX platforms
• An understanding of security concepts and the development of security roles within organizations
• Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space
• Fluency in English and Native German language