Citi Group Assistant Vice President - Business Analysis 

Malaysia, Penang, George Town 

787536701

Role Outline/Job Summary

The Person will be responsible for planning, building up and managing the overall delivery of the Information services support to our Clients.

- Quality assurance and Maintaining service metrics

- Stakeholder Management - Working in close coordination with stakeholders on various projects

- People Management

- Training

- Develop new methodologies to improve quality and productivity of research.

- Own and Responsible for end to end development of the projects/programs assigned

- Stakeholder Management – Work closely with Stakeholders to enhance support and delivery to our clients

- Responsible for grooming talent. Hands on mentoring and developing skills of Supervisors and Shift Leaders

- Responsible for their ongoing performance management

- Proactively analyze operational risks and implement corrective actions

- Resolve any problems related to quality and compliance promptly.

- Maintain documentation of processes, problems and their resolutions for reference purposes.

- Managing vendor relationships and expectations

8+ years of experience preferably in research or similar domain.

Skills :

Ability to manage a fast paced 24x7 operation

- Knowledge of basic information retrieval systems like Factiva and Thomson products

- Good understanding of different types of business information: i.e. public and private company filing requirements / data, News, M&A and Capital Issues, Fundamentals, Broker Research and Earnings Estimates, Ownership data, etc

- Good Financial Knowledge

- Excellent communication skills (both oral and written)

- Persuasive interpersonal skills

- Relationship management skills -- ability to develop and sustain positive partnerships and be a strong leader

- Strong stake holders management experience

- Migration project exposure is a Strong plus

- Must be able to work well under pressure with high level of accuracy and to prioritize workload in order to deliver results to tight deadlines

Ability to analyze problems or information systematically and in depth

- Ability to take initiative and work independently

Time Type:

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