Philips Service Engineer 

Colombia, Bogota Capital District - Municipality 

787034261

• Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Receives & registers requests or problems coming in from all media channels.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken forresolution/troubleshootingduring normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up

• incident resolution and Ticket management

• Experience with RIS and PACS

• Technical Skills on OS (windows Server 2008-2019)

• Basic networking understanding (VLAN, Load Balancer, Switches)

• Es necesario residir en Bogotá.

• Es necessario tenerCopnia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .