Vimeo Financial Systems Manager 

United States, New York, New York 

786766048

What you’ll do:

• Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation.
• Participate in technical discussions and define requirements for cross-functional projects that interface with billing
• Provide expertise in design, development and deployment in business process automation using custom Zuora workflows.
• Provide expertise in building custom reports for cross functional teams
• Perform Zuora system administration tasks
• Create process flow documentation and assistance with user training as needed.
• Partner with a data team to provide guidance on the Zuora objects and relationship for reporting purposes.
• Partner with developers to provide API guidance if needed.
• Partner closely with internal audit with any request for System controls
• Manage daily Zuora financial systems helpdesk tickets. Escalate close issues and leverage appropriate resources to ensure successful system performance.
• Troubleshoot and conduct root cause analysis of incidents and outages, remediations are implemented for future avoidance, including appropriate communications to business stakeholders.
• Support 3rd party financial applications as they interact with Zuora.
• Ensure operational excellence around process and procedures, maintain process documentation.
• Communicate with internal customers and senior management regularly on status, risks and emergent issues.
• Maintain superior levels of customer service to all company stakeholders.

Skills and knowledge you should possess:

• BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
• 6+ Years of direct Zuora billing system experience as an administrator
• Zuora revenue / RevPro and Salesforce experience required
• Strong excel skills required to perform any data analysis and data validation.
• Zuora CPQ is a plus
• Global company experience
• SOX control management
• Helpdesk support experience using ticketing systems
• Good written and oral communication skills
• Experience with system development life cycle

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles: $112,000 - $154,500
• All other US cities outside above metro areas: $100,800 - $139,050

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.