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Apple Operations Technical Solutions Specialist - Apple Ads United Kingdom, England, London 784701817
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- Strong demonstrable experience in a Technical Ad Operations/Customer Support Role, preferably within the online advertising industry.
- Proven experience collaborating with customers, product, and engineering teams, with the talent to simplify complex technical concepts for non-technical audiences.
- Experience in providing high-level customer satisfaction, resolving problems in a timely manner.
- Proven ability to mentor internal partners on effective troubleshooting and resolution strategies.
- Ability to resolve issues while handling competing priorities.
- Must have demonstrable creative thinking and problem solving abilities.
- Strong verbal, organisational and time management skills required.
- Incredible attention to detail and ability to navigate ambiguity effectively.
- Ability to work independently and with a team in a fast paced, rapidly-changing environment.
- Excellent knowledge of the online advertising landscape.
- Demonstrable knowledge of various ad serving platforms & MMPs (GAM, Adjust, AppsFlyer, etc).
- Experience with leading and developing UAT test plans.
- Experience with SQL, writing and troubleshooting queries.
- Experience with data visualization software such as Tableau & ThoughtSpot.
- Skilled in Excel and data-driven analysis.
- Programming experience with languages such as Python & Javascript.
- Experience with REST APIs, integration and troubleshooting.
- Bachelor’s degree in a related field or equivalent is beneficial
- Experience with a formal project management methods.
- Experience writing and reviewing technical requirements documentation.
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