The NPI Product Quality Manager is responsible for driving quality improvement actions for future iPhone products. You will also be expected to succinctly communicate the overall status of quality issues to cross-functional teams and executive leadership. As an integral part of the quality team, you will: • Manage and drive quality issues to closure by working closely with cross functional teams to identify root cause with an ability to influence how Apple designs, assembles and tests future iPhones • Conduct data analysis to quantify field impact of user facing issues • Summarize product issues, identify highlights and present them to Apple executives • Innovate, develop, and implement key tools and processes as part of iPhone Quality's push into Smart Quality• Perform hands on failure reproduction, triage and tear down of iPhones in order to get to root cause