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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Operations (DCO) Cluster Manager is responsible for an AZ or multiple AZs or portions of the cluster or a smaller cluster. Your role is both tactical and strategic management. You will have deep knowledge in multiple technology domain areas (e.g., compute, hardware, network, software, communications, security, etc.).Key job responsibilities
- You will learn to influence other clusters by participating in strategic meetings.- You manage ICs, SME’s and/or Managers with limited to no guidance.
- You effectively hire, performance management, coach, and promote by evangelizing our LPs.
- You have input into succession planning and you partner with recruiting on future strategies and initiatives.- You predict issues, take proactive action to resolve anticipated issues, and make sure KPI’s are met.
- You are comfortable analysing data and creating data models for review after your independent analysis.- You summarize problems/escalations for multiple sites and find a path forward in complex situations.
- You oversee/support new regions
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- Bachelor's degree in Engineering, Computer Science, or related field, or equivalent practical experience
- 8+ years of experience in Operations field
- 4+ years of management experience in a similar domain or job family
- Experience in strategic planning and execution of large-scale projects across multiple sites or an entire cluster in a region
- Proven track record of developing and implementing operational excellence mechanisms, workflows, and SLAs
- Experience in managing and developing teams, including managers and technical SMEs
- Strong analytical skills to make data-driven decisions and ensure measurable, auditable customer outcomes
- Excellent verbal and written communication skills, including experience presenting to senior leadership
- Demonstrated ability to influence cross-functional teams and drive change through effective communication
- Experience in workforce planning and succession management
- Proficiency in project management methodologies and tools
- Experience in performance management, coaching, and promoting talent within teams
- Ability to manage complex technical problems, make trade-offs between short-term and long-term needs, and mitigate long-term risks
- Proven ability to develop and drive extensible and scalable technical solutions
- Experience in contributing to or developing strategic initiatives with a 1-3 year outlook
- Strong understanding of data center technologies and operations, including compute, storage, and networking
- Data center industry experience
- Experience in disaster recovery
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