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Apple Software Application Support Engineer - Retail Engineering United States, California, Sunnyvale 784274022
14.04.2025
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The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams. We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role.
As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.- Automation, maintain support documentation and debug sophisticated production issues.
- BS degree and equivalent experience or higher in CS or related field.
- 3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering.
- Coding knowledge in Java, Scala and frameworks related to Java.
- Good understanding of SQL.
- Skills and experience in monitoring, alerting, fault analysis, and automation.
- Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
- Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results.
- Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues.
- Strong teammate who furthers collaboration; Excellent social skills.
- Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
- Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting.
- Working experience on cloud infra, like AWS.
- Experience with one or more - Splunk, monitoring tools, APM & observability.
- Support experience with eCommerce platform is a plus.
- Exposure to Incident and Problem Management processes is a plus.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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