JPMorgan Quality Analyst 

India, Maharashtra, Mumbai 

783672715

Job Summary:

As a Quality Analyst within the Credit Bureau Operations team, you will be responsible for performing root cause reviews to enhance customer experience and ensure compliance with internal policies, procedures, and reporting guidelines. You will work closely with various levels of management, provide process overviews, and develop recommendations to strengthen internal controls and improve operational efficiency. Your role will be critical in ensuring accurate credit reporting and in identifying and resolving issues in a timely manner.

onsibilities

• Executes and manages assigned root cause review across multiple functions and/or lines of business within internal SLA guidelines
• Works directly with various levels of CBO Management to clarify processes, document observations, and provide verbal and/or written summaries of findings when warranted
• Provides process overviews and detailed question and answer sessions with external entities, including but not limited to: Corporate Audit, Compliance and CFPB/OCC Regulatory exams
• Ensures identified issues are appropriately tracked and monitored through resolution
• Conducts timely monitoring and validation of Remediation and Correction projects to ensure customers are appropriately accommodated.
• Monitors for changes in the operational processes and recommends testing enhancements
• Develops recommendations to strengthen internal controls and improve operational efficiency
• Provides recommendations to internal and Operational procedures and job aids
• Proactively identifies enhancement opportunities and potential solutions for internal processes, reports, issue tracking and resolution, sampling, etc.
• Analyzes complex credit reporting data for inaccuracies and deficiencies
• Provides test result data and/or summaries when required

Required qualifications, capabilities and skills:

• Subject matter expertise in credit bureaus of at least one of the following lines of business is required: Auto, Card, Consumer, Home Lending and Student.
• Bachelor’s degree in business related field or commensurate work experience

Preferred qualifications, capabilities and skills:

• Experience in quality control or quality assurance is preferred
• Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across various complex businesses and key support functions.
• Strong analytical, problem solving, critical thinking and decision making skills.
• Can demonstrate a strong attention to detail with focus on reliable testing results
• Must be able to prioritize and make decisions based on time constraints and risks
• Solid PC/software knowledge, particularly Excel and PowerPoint
• Must be able to perform responsibilities with minimal supervision