Amazon Sales Operations Analyst III AWS Commerce Platform Monetization 

United States, Washington, Seattle 

783013598

The Sales Operations Analyst III will be responsible to understand the internal working of each of the teams within AWS supporting Billing and Payments. They will build strong mechanisms to convey requirements and gather and ensure sanctity of data from different stakeholders. They will be able to simplify and streamline processes and drive co-ordination between stakeholders situated across time zones.Key job responsibilities* Solve for complex problems independently
* Plan resourcing, analyze and report weekly and monthly metrics; identify trends and opportunities to improve processes
* Design and implement automation solutions that remove manual process and enable stakeholders to manage the business more effectively
* Communicate regularly with Stakeholders and identify relevant KPIs when needed to track and report the health status of the program
* Have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements
* Analyze data from various customer listening mechanisms, including surveys, reviews, and support interactions
* Drive initiatives that anticipate customer needs and contribute to a more seamless customer experience

- Bachelor's degree or equivalent
- 7+ years of program or project management experience
- Proven experience in a similar role, with a focus on customer insights, data analysis, and communication.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in complex problem solving, and working in a fast paced environment
- Experience working cross functionally with tech and non-tech teams
- Strong writing skills for creating high-quality documentation