PNC Infrastructure Engineer Sr - Mainframe Technical Support CICS 

United States, Texas, Farmers Branch 

781728163

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.Your responsibilities will include:Installation and support for mainframe infrastructure software technologies that may include any of the following: CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, Mainview, CAFC, CICS Abend-Aid, ACF2 for CICS, Omegamon, CICS Interdependency Analyzer, and Intertest
Perform customization tasks for CICS and related products. Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment.
Working knowledge of SMP/E , zOS concepts including JCL, COBOL, and Assembler
Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.
Ability to install, maintain and manage mainframe software supporting geographically dispersed data centers.
Performing 2nd or 3rd level technical support for mainframe infrastructure software.
Assist service partners in problem resolution. Follow-up and communicate unresolved problems
Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
Assists in the configuration, design troubleshooting and remediation of complex environments.Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.Perform job responsibilities in a manner consistent with corporate and technology risk management standards
Strong interpersonal, verbal, and written communications skills
Effective time-management and prioritization skillsAdditional Experience, Skills, Knowledge
Experience in installing software using SMP/E
Experience in Unix System Services
Experience in Agile / Devops (Jenkins Build engine, GIT, Eclipse)
Experience in Zowe and zOSMF
Experience in zOS Connect
Job Description

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical KnowledgeApplication Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem SolvingRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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