Citi Group Command Center Mainframe Analyst - Officer Hybrid 

United States, Texas, Irving 

780809984

Role and Responsibilities:

In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure.

• We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner.
• You will have the opportunity todevelop in the field of communication thanks to cooperation with employees at various levels, in different regions of the world and from a wide range of global IT and business.

• Key to your success will be impeccable process fulfillment and continuous service delivery as this is our highest priority.

Knowledge, Skills and Competences:

That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.

• Good clear communication in English (verbal and written). Spanish a plus. This role will interact with IT management and highly technical engineers.
• Problem solving, methodical with analytical skills.
• High energy with ability to adjust changes.
• Good organizational and coordinating skills, able to set priorities.
• High-reaching and with dedication towards continual growth and self-improvement
• Good time management skills with high sense of urgency and dedication.
• Clear personal work ethic that inspires quality and enthusiasm.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles to achieve the desired end result.
• Ability and willingness to operate within tightly controlled operational procedures.

Experience & educational preferences:

• Working knowledge of IBM Z platform architecture will help you in being successful.
• Experience in Z/OS. TSO/ISPF. JES2, IBM Systems Automation a plus
• IT problem management or error handling skill would be an advantage.
• Good technology infrastructure domain / platform knowledge and experience in large/multinational organization context environment is preferred.
• Some College a plus

Anticipated Posting Close Date:

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