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Citi Group Manager Operation Analytics - C11 GWFO 
India, Karnataka, Bengaluru 
780607924

06.09.2024

Job Responsibility :

  • Streamlining data flow to build different cap plans
  • Design and build robust processes for long-term and short-term cap plans
  • Build innovative strategies for optimal agent hiring and maximizing the ROI of the operational budget
  • Participate in discussion with business partner to design and implement the long-term and short-term capacity plan
  • Mentor Junior team member

Qualification/Required Skill Set :

The successful candidate should be both a self-starter and quick learner , have critical logical thinking capability , be able to work with minimal guidance and will have

  • University degree in Statistics, Economics, Computer Science or related discipline with 5-8 years of relevant experience in Analytics
  • Excellent communication skills and experience in interacting successfully with multiple stakeholders across all levels within the organization
  • Ability to work independently and as a part of the team in a fast-paced, dynamic environment
  • Good Problem solving, Structured Thinking, Root Cause Identification skills along with ability to work in unstructured area
  • Knowledge of building robust forecasting process using Time series Models
  • Working experience on Deep learning-based Time Series Model like LSTM etc.
  • Knowledge of different optimization techniques and algorithm (eg. Queue theory based algorithm)
  • Relevant experience in transforming data sets and performing quantitative analysis using Python and PySpark
  • Good presentation and Storyboarding skill

Good to have Skill :

  • Having Experience of using NICE and PAW Tool
  • Working experience in Banking and Financial Service domain
  • Relevant experience in Operations Analytics
Decision ManagementSpecialized Analytics (Data Science/Computational Statistics)


Time Type:

Full time

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