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What you'll be doing:
Architect and design end-to-end solutions involving SFDC Sales Cloud and coordinated downstream systems to support Software and Service processes.
Interact with product, engineering & business teams to capture & analyze requirements for the Software & Services Monetization Program
Operate as an expert to review business requirements, process designs, solution designs, and implementation.
Develop and maintain use cases, process diagrams and user functional flows.
Work with internal and external development teams to build scalable and balanced custom applications and improvements to packaged applications
Prepare and implement testing plans to ensure high quality results. Facilitate UAT testing and weekly/monthly deployment release cycles.
Build, review, and maintain high level project plan, detailed functional and technical design documents for functions.
What We Need To See
Deep expertise in configuring, solution designing, and implementing Salesforce Sales Cloud solutions.
Master's degree or equivalent experience in Information Systems, Computer Science, or Business.
8+ years of Salesforce CRM experience with a deep understanding of Salesforce capabilities, functionalities, and standard methodologies, including expertise in Sales Cloud and Service Cloud.
Excellent written and verbal communication skills required
Background with large scale, multi-system integrations
Experience engaging & working with application developers, content creators, infrastructure engineers and techops engineers to build custom applications to support enterprise customers
Background with order types, pricing, delivery processing, shipments, customer returns, and billing a plus
Previous experience with sales master data and revenue recognition a plus
Preferred Certifications: Advanced Administrator, Sales Cloud Consultant/Service Cloud Consultant, and Application Architect.
Ways To Stand Out From The Crowd
Experience in High-Tech industry.
Experience in enabling Software/Services processes - SW Fulfillment, Licensing Mgmt, Entitlement Mgmt, SW Delivery, Renewal and Upgrade business is a plus.
Be Proactive, offer expertise and support in other areas as needed
Experience with SFDC Manufacturing Cloud, SAP S/4 HANA systems and integrations is a plus.
Exposure to multiple middleware system architectures is a plus (SAP PI/PO, MuleSoft etc.,) as well as experience with subscription billing products like SAP RAR, BRIM or Zuora
You will also be eligible for equity and .
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