PayPal Customer Solutions Teammate Purchase Support 

Philippines, Muntinlupa 

780048929

Job Description:

• As a Customer Solutions Specialist, you will serve as the first point of contact for customers, understanding and addressing their inquiries, issues, and providing effective resolutions. Your role includes promoting the services and products offered by Venmo to enhance customer experience and satisfaction. Collaboration with cross-functional teams and various departments will be essential to improve internal processes and ensure a seamless customer support experience. Continuous learning and staying updated on product knowledge and industry trends are vital aspects of this position to deliver exceptional customer service.
• Provide world-class customer service, by helping to resolve our customer’s queries in real-time or work with the most relevant PayPal department so they can be dealt withappropriately
• Field inbound support calls, live chats, and emails from users about our product offerings. Maintain Venmo/PayPal standards for Production, Quality, and Customer Satisfaction as communicated by the business.
• Educate our customers on how to use Venmo to send and receive payments. Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with Venmo. As a Teammate, you will have to keep updated and educated on account features that are available to all.
• Provide consistent feedback regarding overall customer satisfaction, tools and processes, and collaborate with leadership regarding necessary changes and updates, including product related policies and procedures, upgrades, and customer care issues.
• Proactively communicate with operational support departments in identifying and resolving issues.

Requirements:

• 3+ years of relevant work experience in the Financial Services field.
• Related experience as a Subject Matter Expert in credit card services.
• Passion for delivering exceptional customer experiences and serving as a role model for support agents

Our Benefits:

Any general requests for consideration of your skills, please