JPMorgan CIB - Client Account Services Data Associate 

India, Karnataka, Bengaluru 

779505007

Client Account Services (CAS)

Client Account Services (CAS)

• Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service
• Driving to be best in class through transformational change and technology innovation

Client Account Services (CAS)- Entitlements team is responsible for e:Banking access management on client facing products for Securities Services clients/users. Role requires liaison with internal and external stakeholders that includes Clients, Client Service / Solutions, Middle Office & Help Desk to understand intricate client requirements, manage inquiries, and controls access. Role mandates clear understanding of Securities Services business, manage complex client requirements, Client & Stakeholder Liaison to deliver Best-in-class solutions.

Job Responsibilities

• Timeliness and Accuracy while completing client instructions and queries via strict adherence to the SOPs and SLAs
• Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner
• Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk
• Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk
• Anticipate escalation prone scenarios and manage them pro-actively
• Own, promote and drive continuous improvement initiatives

Qualifications

• Strong People management skills
• Good leadership skills and ability to motivate team
• Client liaison; needs to have strong verbal and written communication skills for client interaction
• Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables
• Good team player and self-motivated
• Capacity to work under time-sensitive business deadlines with ability to work independently
• Proven skills in time management and attention to detail

Preferred Qualifications, Capabilities and Skills

• Proficiency in Microsoft Office suite of applications
• Flexible to work in shifts

Preferred experienced with new age tools like Alteryx, Tableau, Xceptor etc.