What You’ll Do- Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Create and deliver customer collateral, portals, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Role and specific responsibilities- Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
- Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
- Gives in developing digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You AreExpertise
- Bachelor or Master's degree in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field
- 6 to 8 years of experience in technical consulting, design, deployment and troubleshooting
- Experienced in customer-facing roles including pre-sales and/or service delivery roles.
- Experience in Networking Protocols : detailed knowledge of OSPF, ISIS, BGP, LISP, VxLAN, CGNAT/ IP v6, IOS-XR/ NX-OS, SR, Multicast & BNG
- Experience working with Cisco Products: Variants of 7600, ASR/ ISR routers, Nexus 2K/5K/7k/9k, Catalyst And Variants of Cisco UCS
- CCIE desired (Routing & Switching / Service Provider) & related certification (OpenStack, DevNet, VMware, Kubernetes, AWS, Azure, etc.) with a strong drive for continuous learning.
- Possess creative problem-solving and excellent troubleshooting/debugging skills.
- Lead team of junior engineers on specific projects
- Understanding of APIs and scripting skills (Python, Ansible)
- Analytically energetic with the ability to collect, organize, and analyze massive datasets
- Easily simplifies, communicates, and educates customers about complex data and processes
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)