Fortinet Cybersecurity Support Engineer FortiClient - 

Malaysia, Kuala Lumpur 

779269344

As a Cybersecurity Support Engineer, you will:

• Provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the APAC Region.
• Perform analysis and technical investigation of reported problems involving all Fortinet products, with a primary focus on our Management FortiManager, FortiAnalyzer, FortiPortal & FortiCloud solutions.
• Provide technical solutions to address customer issues.
• Perform problem investigation through analysis of packet captures and debug traces.
• Perform reproduction of complex customer environments on lab equipment to duplicate and resolve problems.
• Report software or hardware related issues to R&D department and following up with them to resolve the product issues.
• Manage technical cases, escalate, and control the right expectation until the closure of the cases.
• Assist less experienced team members and cooperate in internal team meetings and chat groups to share knowledge.
• Perform creation of technical documentation and bulletins to improve internal and external knowledge base.
• Take initiatives and ownership of the problem to drive for results.
• Develop core competency on Fortinet’s product line and technologies.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 years or more of previous experience.
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Previous experience with network management and log analysis tools is required, along with Fortinet FortiGate firewalls.
• A solid working knowledge and understanding of the Linux operating system.
• Ability to understand network traffic traces decoded with Wireshark.
• Experience with VMware and/or other virtualization technologies.
• Python, Perl and Bash shell scripting language knowledge.
• JSON and XML data structure knowledge.
• Javascript knowledge.
• Familiarity with API development tools.
• Advanced understanding of Web application concepts, security and vulnerabilities.
• SQlite, Postgress and MySQL database knowledge.
• Strong troubleshooting and problem solving skills.
• Previous experience on Fortinet products is an advantage.
• Fortinet NSE5 certification is an advantage.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken) and other languages are an advantage.
• Effective and clear communication skills.
• Positive customer-oriented attitude.