Nvidia Senior Customer Software Quality Control Engineer 

China, Shanghai 

778417434

What you’ll be doing:

• Act as the primary point of contact for China-based customers on software quality issues, providing status updates on investigations, corrective actions, and resolution timelines.

• Represent the quality improvement efforts led by software engineering - in front of the customer; convey results of root cause analyses and planned or completed improvement actions.

• Track and manage the full lifecycle of customer-reported quality issues, ensuring they receive proper attention and prioritization from Support and the Software engineering teams. Define, track, and report relevant quality KPIs to both internal and external stakeholder

• Coordinate across multiple internal stakeholders (Field Engineering, Solution Architecture, Pre/Post-Sales, Product, Software RnD and Testing teams) to drive across-the-board improvements in validating Chinese customers' use cases.

What we need to see:

• B.Sc. in SW engineering or in related fields

• 8+ years of experience in software development or customer’s support

• Strong written and verbal communication skills

• Excellent customer relation skills and ability to interact at a high level with all levels of the organization

• Strong organizational and project management skills

• Excellent presentation skills, ability to prepare training material and conduct trainings.

• Fluent in English and Mandarin, both written and spoken.

Ways to stand out from the crowd:

• Hebrew speaking

• Knowledge and experience in Networking protocols and technologies.

• Familiarity with embedded software and devices manufacturing processes.

• Ability to provide strong servant leadership to support team members

• Organized anddetail oriented,hard worker and dedicated.