Td Bank Operations Manager / Tech Lead Workspace Level Support 

Canada, Ontario, Toronto 

778047285

Toronto, Ontario, CanadaTechnology Solutions

$91,200 - $136,800 CAD

Responsibilities:

• Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS

• End to end support for Windows OS and Mac OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners.

• Oversee the review, analysis, and evaluation of information technology systems and change controls, leveraging a wide breadth of concepts, practices, and tools.

• Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts.

• Provide expert technical guidance as SME. Provide complextroubleshooting/problemresolution to clients, team members, and project teams.

• Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development.

• Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration.

Job Requirements:

• The candidate must hold a range of broad technical knowledge of IT infrastructure

• Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment.

• PowerShell scripting– working knowledge and experience in reading and writing scripts

• Working knowledge of enterprise infrastructure as it applies to end user devices

  • Azure / AD

  • GPO / Intune

  • SCCM / MECM

• Skills and discipline to keep systems patched, monitored, and performing optimally.

• SCCM experience with understanding of configuration baselines, OSD, and deployments

• Excellent oral and written communications, able to work independently and effectively communicate with team.

• Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues

• Knowledge to support Mac OS in an enterprise setting.

• Strong leadership, creative problem-solving, planning and organization skills

• Able to troubleshoot web application issues at a high-level using tooling and debugging

• Strong analytical and problem-solving capabilities.

• Ability to prioritize and execute tasks in a high-pressure environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience. IT Certifications a Plus

• 6+ years experience supporting and engineering Windows Operating system at Level 3+ involvement

• Extensive experience in technical and application support within an enterprise environment.

• Strong leadership skills with experience managing and mentoring technical teams.

• Expertise in troubleshooting and problem resolution for complex technical issues.

• Excellent communication and interpersonal skills.

• Demonstrated ability to plan, execute, and achieve strategic goals.

• Knowledge of industry standards, best practices, and emerging technologies.

• Proven ability to manage multiple tasks, incidents, and projects simultaneously.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet