EY Talent Service Delivery Coordinator 

India, Kerala, Kochi 

777981388

Key Responsibilities:

The Talent Service Delivery Coordinator provides dedicated support to the EY Global Talent Service & Delivery team, facilitating and managing activities that help ensure the smooth running of the contract. More detail on the role’s responsibilities are outlined below:

Functional Account Manager:

• Newsletter Creation and Coordination: Develop, design, and distribute regular newsletters to keep stakeholders informed about updates and initiatives.
• Network Call Coordination: Organize content and speakers for network calls, ensuring all necessary materials are prepared and distributed in advance.
• Call Organization: Support the organization of calls by agreeing on agendas, facilitating discussions, capturing outcomes, and following up on action items.
• Action Log Maintenance: Maintain an internal action log, tracking the latest status of tasks, providing updates to leadership, and coordinating with team members to resolve open items.
• Stakeholder Management: Keep an updated stakeholder list to ensure effective communication and engagement with all relevant parties.
• Escalation Tracker Management: Manage the escalation tracker by following up on open issues, documenting action plans, and monitoring progress.
• Operations Guide Development: Assist in creating an operations guide for Marigold, documenting existing processes and procedures.
  Project Support: Provide project support as needed, which may include drafting and documenting processes, reviewing and improving operational workflows, and supporting process optimization
• efforts.
• Document Repository Maintenance: Maintain and update the document repository, ensuring all changes to documents such as escalation matrices and organizational charts are accurately reflected.
• Track key activities: Ensure key activities are taking place on time and shared with correct teams

Knowledge and Skills Requirements:

• Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders and facilitate calls.
• Organizational Skills: Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Project Management: Familiarity with project management principles and tools to support various initiatives and track progress.
• Technical Proficiency: Proficient in using Microsoft Office tools, Teams, SharePoint and other relevant software applications.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and develop effective solutions.
• Team Collaboration: Ability to work collaboratively within a team environment and engage with diverse stakeholders.
• Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Process Documentation: Experience in documenting processes and creating operational guides to support team efficiency.
  

Other Requirements:

• Role will work across global time zones, requirement to align to UK standard hours, with some requirement for calls to be made outside of standard business hours

Education:

• Bachelor’s Degree

Experience:

• Experience in service delivery, HR or shared services environment beneficial
• Experience working for a multinational organization in a global team
• Experience working in a coordination, administrative or project management role
• Proven track record of working with a senior stakeholder population and demonstrating customer centricity.
• Experience working with vendors or external providers