Citi Group KYC Operations Specialist Hybrid Mumbai 

Malaysia, Penang, George Town 

776666004

Responsibilities:

• Conduct customer outreach activities via phone/letters to obtain client information, account usage details, and to update client profile information
• Formulate findings based on outreach and analysis and identify appropriate action for resolution
• Document and track all findings and outcomes of each investigation
• Handle complaints and/or appeals related to customer outreach processes and working with internal team to assist in resolution, as necessary
• Evaluate equipment and/or staff resource allocation to identify potential issues that may impact department workflow.
• Assist with reviewing reports in Excel and obtain missing data elements through various research systems, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience

Education:

• High school diploma or equivalent

Time Type:

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