Citi Group Customer Svc Intmd Analyst Hybrid 

United States, Indiana 

77623681

The overall objective of this role is to manage the training needs for a portfolio of high-profile clients and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.

Job Background/context:

CitiService Digital Client Support provides technical support and training to our clients on all Citi’s Electronic Applications and works with our internal partners to identify target clients for our bespoke DCS Technical Advisory service.

What you will do:

• Act as client trainer with training to be delivered either remotely or, when occasionally required onsite in the client premises.
• Thoroughly manage the daily Training request queue ensuring all requests are dealt with within the given team SLAs.
• Proudly represents Citi and its Digital Banking Products and always talks & acts professionally, showcasing a best in class training experience for Citi’s clients.
• Cooperate with internal and external cross-functional partners to deliver a superior training experience that exceeds client expectations and represents the DCS client training team in meetings with these departments where necessary.
• Cooperates on a regional and global level with the DCS colleagues, sharing knowledge, conducting trainings, and aligning to DCS regional/global standards and processes.
• Contributes to short and long-term projects and engage with global partners where necessary to highlight developments and/or improvements to meet client requirements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you:

• Customer service experience within a financial institution
• Previous training experience is preferred
• Fluent English speaker. Additional languages would be an advantage with a focus on Italian, German and Spanish
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Self-starter and strong time management skills
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
• Proven investigative and analytical skills
• Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results

Time Type:

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