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Job Description:
Job Description:
This job is responsible for supporting all client needs including discussions and/or activities. Key responsibilities include monitoring and executing tasks required to fulfill the client service plan and meet day-to-day inquiries from the client. Job expectations include managing the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service experience to the client.
Responsibilities:
Supports and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of client needs and expectations across all products
Partners with their team to coordinate with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner
Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios
Responsible for providing administrative and analytical support to portfolio managers, including completing required paperwork, updating databases, maintaining records, and conducting limited research projects.
Provide support for completing investment action plans, new account reviews, and other proactive account REG9 reviews
Create client presentations with asset allocation information and performance reporting
Manage Investment Policy Statements (e.g., create, update and affirm)
Monitor compliance requirements
Research client inquiries; document account activities and client interactions
High net worth client service and sales experience desired
BS/BA degree in Business, Finance or Economics desired
Account Management
Attention to Detail
Recording/Organizing Information
Written Communications
Active Listening
Issue Management
Critical Thinking
Decision Making
Pipeline Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
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