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Citi Group Cash Trade Proc Rep India, Maharashtra, Pune 775697792
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Experience 3-6 years
*Night Shift only
The Payments Processing Operator undertakes the complete and accurate capturing of payment transaction, and all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.
Authenticate client instructions by confirming validate authorized signatory.
Record validations actions on the online product processor.
Ensure compliance with all internal policies and procedures and Regulatory requirements. •
Provide Back-up support to Jersey City and India as daily volumes dictate. •
Ensure priority transactions are processed within standard timeframes. •
Gather and track activity volumes for MIS reporting. •
Investigate and resolve inquiries related to processing. •
Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo
- To perform Payment & Investigation activities pertaining to Funds Transfer raised by customers/other banks/stakeholders in accordance with defined service standards
- Knowledge of investment operation & Account opening - KYC
- To provide levels of service that exceeds their expectations.
- To handle customers (internal / external) and queries of customers & Service team with care and as per the prescribed standards in place.
- To take decisions on exception handling to the extent of authorities delegated.
- To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
- To create, verify, authorize payment messages
Time Type:
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