EY Digital Workforce Transformation - UKG Pro & WFM Senior Manager 

Canada, Ontario, Toronto 

775503095

To qualify, candidates must have:

• A related bachelor's degree
• Approximately 10+ years consulting experience
• 7 - 10 years UKG Pro or Pro WFM project implementation experience
• UKG Certifications are ideal (Timekeeping, Advanced Scheduling etc.)
• Experience working with clients on solution gap opportunity analysis/recommendations, providing solution oversight and advisory
• Experience supporting or leading business process design, enhancements
• Experience participating and/or leading client discussions – requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment
• An understanding of the end-to-end implementation life cycle
• Demonstrated experience in project management, leading a team through complex implementations
• Ability to work through a problem with limited information. Demonstrates an approach to take a problem or situation to the next steps
• Demonstrated experience in designing and providing post-implementation support to clients
• Demonstrated UKG business development experience, spanning the Pro and Pro WFM suites
• Flexibility and ability to travel - on short notice if needed to meet client needs; travel is estimated at 30%
  

Responsibilities

• Demonstrate a thorough understanding of complex HR technology and UKG Pro & Pro WFM implementation concepts. Lead client engagement teams and work with a wide variety of clients to deliver professional services. Develop and successfully manage to project budget
• Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes
• Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends
• Develop people. Provide constructive on-the-job feedback/training. Foster an innovative and team-oriented work environment
• Demonstrate high levels of UKG Pro & Pro WFM technical and professional knowledge and quickly assimilate new knowledge. Keep up to date with current developments and trends in advisory services capabilities and industry knowledge
• Generate new business opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop long-term client relationships and networks. Develop relationships with other Ernst & Young team members across all practices to serve client needs

What we look for

We’re interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you. Specifically, we are looking for candidates with:

• Strong work ethic
• Excellent oral and written communication skills, including proficiency in Excel, PowerPoint, etc.
• Problem solving skills with demonstrated curiosity to understand how and why a problem or issue exists
• Comfort operating with ambiguity and finding creative approaches to finding a solution
• Business analytical skills – make observations, anticipate client and management needs or expectations
• Work collaboratively in a team environment (knows when to lead and when to follow)
• Team / work engagement – dealing with varying team /stakeholder environment, knowing importance of different communication styles and messaging based on different stakeholders
• High level of motivation and a self-starting attitude

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you