JPMorgan Project Manager 

United States, Pennsylvania, Philadelphia 

775466556

As a Project Manager I in the Healthcare Payments department, you will be responsible for overseeing implementation activities with InstaMed’s Enterprise customers (Provider & Payer). This includes the initiation, definition/planning, execution, performance, and control of the implementation activities. You will also be responsible for communicating project status and any risks or escalations to internal and external constituents. You should have at least 5-7 years of experience managing the delivery of technology projects within the healthcare and/or payments industry. JP Morgan Healthcare Payments is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Job Responsibilities:

• Manage customer implementation projects effectively and expediently to ensure quality, on-schedule implementations for JP Morgan Healthcare customers.
• Successfully partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer.
• Proactively manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams.
• Create and document the scope of work, including business requirements, project plan, and status reporting for each project.
• Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.
• Develop, maintain, and grow strong relationships with assigned client accounts and cross-department peers.
• Manage customer and partner risks and escalations to quickly address concerns that arise during the implementation of InstaMed solutions.
• Coordinate and facilitate project meetings and working sessions with clients, relaying all important information to the appropriate teams.
• Monitor ongoing status of projects and communicate with clients and stakeholders to keep them up to date.
• Prepare clients for operational readiness and facilitate relationship transition from implementation to business as usual.
• Travel to customer sites for onsite meetings. Expected travel up to 20%.

Required Qualifications, Skills, and Capabilities:

• Proven ability to manage projects within a fast-paced environment.
• Strong understanding of the healthcare and/or payments industry.
• Excellent organizational skills in managing timelines of multiple concurrent implementations.
• Ability to rapidly understand the InstaMed Platform and solutions.
• Ability to acquire and apply new technical and industry knowledge quickly.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Minimum 5 years of experience in a customer-facing position.
• Prior experience in a technology company.
• Project management experience.
• Bachelor’s degree or higher.

Preferred Qualifications, Skills, and Capabilities:

• PMP certification.
• Healthcare or payment experience.