Microsoft Support Engineer Azure PaaS Developer 

South Korea, Seoul 

775443454

Qualifications

EDUCATION/CERTIFICATION

• Bachelor/master's degree in computer science or equivalent experience

Required Qualifications:

• 2+ years of application development, technical support, technical consulting experience, information technology experience or equivalent experience

Language Qualification

• Korean Language: fluent in reading, writing and speaking.
• English Language: confident in reading, writing and speaking.

TECHNICAL SKILLS

• Experience in software development (cloud application development preferred) or equivalent
• Experience in one or more programming languages: C#, C++, Java, Python, Node.js
• Strong problem solving with technical insights and analytical skills and excellent multi-tasking and organizational skills
• Ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
• Ability to learn new technology at a rapid pace

SOFT SKILLS

• Excellent communication skills to deal with developers and customer care teams
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and critical thinking
• Passion for technology and customer support

TECHNICAL SKILLS desirable:

• Experience in one or more: REST API, ARM, APIM, Service Bus, Event Hub, AI Search, Storage, Redis Cache, Service Fabric, Cloud Service, Azure Batch
• Troubleshooting skills in Network and DNS is a plus.
• Familiarity with packet sniffers: Fiddler, Network Monitor or Wireshark, Message Analyzer
• Familiarity with Infra as a Code is a plus: Terraform, Bicep, etc.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.