Citi Group Cash & Trade Proc Mgr - C12 IRVING- Onsite/Resident 

United States, Texas, Irving 

775309438

Responsibilities:

• Motivate/encourage staff to perform against standards
• Provide coaching and mentoring on the spot for their OC’s/perms
• Engage with staff for goals creation, mid-year performance discussions, year-end performance discussions, and any PIP or corrective action conversations.
• Perform 1:1 meetings with your teams at min monthly
• Perform 1:1 meetings with Temps for the first 60 days at min weekly
• Responsible for the temp talent in the POD and ensuring they are trained in ITS and the POD model.
• Escalate performance/interpersonal issues of temps to the agency manager
• Provide monthly temp reporting to the agency manager for each temp assigned to you
• Physically engage/check-in with staff members regularly; management by walking around, be visible/engaging with all team members
• Take attendance
• Review dress code of staff and address violations
• Make Floor announcements to the staff as needed
• Motivate/encourage staff to perform against standards
• Physically engage/check-in with staff members regularly; management by walking around
• Take attendance and report attendance issue to HR or Agency Managers
• Ensure staffing resources are aligned most effectively both within and across your shift.
• Keep up with escalations and respond to follow up questions from Prod Support and Sr. Managers in a timely manner.
• Serve as the backup for the Operations Coordinators when they off the floor.
• Utilize reporting to keep up with the progress of work on the production floor
• On the fly strategy discussions with peers, manager, and OC’s by visualizing and understanding what is happening on the production floor
• Support business functions when low staffed
• Monitor batching volumes
• Perform daily cash responsibilities
• Review of audit controls and documents, help prepare for audit reviews and monthly MCA. This requires the physical review of all audit related documents.
• Review compliance misses with your team member. Have 1:1 session to review the concern and educate staff on proper protocols.
• Review dress code of staff and address violations
• Make Floor announcements to the staff as needed
• Collaboration with on-site MNX team for pickups and delivery
• Escorting non-access visitors
• Evacuation support and management; fire drills and severe weather
• Coverage of peers and OC’s when they are on lunch/break

Qualifications:

• A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
• Minimum 2 years supervisory experience required, in lockbox operations environment preferred
• BS/BA or equivalent work experience required
• Must have strong attention to detail and solid time management and organization skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Schedule flexibility as management team works 24/7 and meeting times vary
• Intermediate Microsoft Office required
• Strong and effective written and verbal communication skills across diverse audience and levels
• Ability to provide leadership in a fast-paced, changing environment
• Ability to quickly grasp operational processes and understand training
• Strong ‘influence management’ skills
• Able to work weekends and holidays
• Able to attend management meetings off-shift as needed
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must pass an extensive background check (renewed every 5 years)
• High School diploma or GED required
• Lean six sigma (green belt/black belt) preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule: Friday - Monday 3pm until 1:30am (1500-0130).

Anticipated Posting Close Date:

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