SAP SAP iXp Intern - Sales Performance Management Operations Analyst 

United States, Illinois, Chicago 

773661001

1.Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.

2.Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3.: with the SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you’ll do:

Expected start date:September 2025

Duration:12 months

Full-time (40 hrs./week)

Key Responsibilities:

• Enablement for Forecasting Tools
  • Project Reviews (Financial Issues)
• Create and Review Revenue Accuracy Report
• Biweekly updates on the Leadership team call
• Monthly Delivery Business Review
  • Actuals, Utilization, Project Reviews (Top Watch, Red & Yellow Projects), missing time, accuracy
• Build and manage a regular reporting publication cadence
• Collaborate with internal teams to gather necessary information and formulate reporting requirements
• Review and analyze business metrics and summarize findings and potential actions.
• Edit and publish periodic newsletters and status reports
• Renewal Forecasting:
  • Assist in preparing and maintaining renewal forecasts for the leadership team.
  • Own and manage the renewal master forecast file for the SPM CSM team, ensuring data accuracy and timely updates.
• Data Analysis and Reporting:
  • Fulfill ad hoc data requests and queries from Customer Success Managers (CSMs) and leadership.
  • Analyze trends in customer health, churn risk, and renewal performance to generate actionable insights.
  • Support the creation and maintenance of dashboards and reports to automatically monitor KPIs.
• Content Management & Enablement:
  • Develop a content management strategy to centralize Customer Success resources, templates, playbooks, and collateral.
  • Build or help implement a platform (e.g., SharePoint, Workzone) that serves as a one-stop shop for team content needs.
• Customer Success Operations Support:
  • Document and optimize key processes (e.g., onboarding, renewals, provisioning, escalation management).
  • Support internal communications by helping craft newsletters, training documentation.
• Cross-Functional Collaboration:
  • Partner with Sales Ops, Support, Marketing, and Product teams to support cross-functional initiatives that impact customer success.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Required Qualifications

• Education: Pursuing a BS or BBA with upper-class status in Business, Math, Finance, Accounting, or related backgrounds
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s, or JD/PhD program
• Proficient in Microsoft Excel and related Office suite of products. Must be comfortable extracting data from various Cloud applications and performing basic data translation and manipulation in Excel
• Experience in Microsoft SharePoint to build functional, user-friendly sites
• Comfortable producing graphical reporting and observations with a business narrative
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences
• Detail-oriented with strong analytical and problem-solving abilities with attention to detail
• Ability to work effectively in a team environment and independently when necessary
• Self-starter with excellent communication and organizational skills

Preferred Qualifications:

• Previous internship or work experience
• Pursuing a BS or BBA with upper-class status in Business, Math, Finance, Accounting, or related backgrounds
• Willing to work in an office environment
• Advanced MS Excel skills such as VLOOKUP, data export, and pivot tables

Benefits:

• Opportunity to gain hands-on experience in business operations, reporting and performance optimization within a supportive and collaborative team environment
• Exposure to cutting-edge technologies and methodologies
• Mentoring and professional development opportunities to advance your career

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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