As an IT Technology Consultant, you will be responsible for:
Handling Incidents, Alerts, and Service Requests
Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
Troubleshooting and resolving any Application and Database issues that impact the customer's business
Managing daily operations ensuring high availability
Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
Coordination with international teams in global projects/crisis handling/de-escalation initiatives
While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end
WHAT YOU'LL BRING
5 to 9 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
Working knowledge of Business Object Products (BOBI, BODS etc)
Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
Basic knowledge of Network and Storage
Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
Experience working in an international environment, being able to work effectively with international and virtual teams.
Capable in technical documentation and creation of knowledge-based assets (KBAs)
Ability to continuously acquire new knowledge proactively and independently.
Analytical and solution-oriented thinking
Effectively resolve/drive resolution of Critical Incident & Problem Management areas.